BSkyB installed 2,500 set-top boxes for its new high-definition service, Sky HD, on Monday but admitted it was having to delay some of the 40,000 advanced orders due to supply problems.
"We ordered more than enough boxes to meet demand and we're ready to install them but they're not arriving from our supplier as fast as we agreed," a Sky spokesman told Lovelace Consulting.
"We think the fairest approach is to keep installations in the original order. Although this means that any delay to the first installations may have a knock-on effect on others, we believe it is important that those who requested Sky HD first will still be among the first to receive it."
The spokesman added: "We're very sorry for any disappointment this has caused and we're working hard to resolve the situation. Deliveries of HD boxes are expected to double in the next three weeks and we are ready to install them as soon as we get them. Thousands of customers will have their HD box this week and we'll do everything we can to bring HD to everyone as soon as possible."
Sky HD costs £10 per month in addition to a Sky digital subscription (currently priced between £15 and £42.50 per month). Subscribers will also pay £299 for a set-top box that incorporates a 160GB hard drive, allowing them to record 30 hours of high-definition programmes or 80 hours of standard definition content using the full functionality of Sky+.
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